Marketing agency in
Chester-le-Street
Your marketing, done properly.
We’re ZERO FAFF, a County Durham marketing agency just down the A167. We help Chester-le-Street businesses get found, get noticed and get more enquiries, without the jargon or the faff.
Big-match crowds, small-town loyalty
Chester-le-Street punches above its weight. Lumley Castle looks down on the Riverside, international cricket brings crowds into town, and Front Street is full of independent shops, cafés and trades that locals stick with for years.
We’re ZERO FAFF, a small marketing agency based in County Durham. We help businesses like yours turn that loyalty into a steady stream of new customers, with marketing that’s clear, honest and built to bring in enquiries.
No jargon, no long contracts and no mystery fees. You get quick replies and one person who knows your business inside out.
We tell you what we’re doing and why, without the buzzwords.
Ask a question, get an answer. Usually the same day.
One point of contact who knows your business, not a different face every month.
We show you what’s working with the figures, not fluff.
Six ways we help Chester-le-Street businesses
Paid ads
Reach people in and around Chester-le-Street who are ready to buy, and only pay to reach them.
We run Facebook, Instagram and Google ads aimed at the people most likely to buy from you, from homeowners in DH2 and DH3 to the commuters heading up the A1(M) every morning. On match days the town fills up, and we can time your ads to make the most of it. Every pound is tracked, so you can see exactly what each enquiry costs.
For What The Booth, our ads brought in 270+ enquiries in five months at £3.45 each.
- Meta and Google ads
- Local targeting, mile by mile
- Ads, landing pages and lead forms
- Cost per enquiry, every month
Website design
With Durham, Newcastle and Sunderland all within reach, your customers have plenty of choice. Your website should make choosing you easy.
We design and build fast, good-looking websites that work beautifully on phones, show up properly in Google and turn visitors into enquiries. For Lawler Mortgages, that meant a new site with online appointment booking built in.
- Designed around your customers
- Fast on every phone
- Set up for local search
- Booking and enquiry forms
Branding & graphic design
A town this proud of its own deserves businesses that look the part, from the shop sign to the side of the van.
We create logos, colours, fonts and the rules that hold them together, then design everything you need: signage, van livery, leaflets, menus, social posts and more. For Salt & Co, brand and design work since 2019 has supported growth from around £20,000 to £280,000 in turnover.
- Logo and brand identity
- Brand guidelines
- Signs, vans and print
- Social and ad design
CRM setup & integration
When you’re busy serving customers, enquiries slip. A good CRM catches every one of them.
We set up a CRM that suits a small business, connect it to your website and ads, and automate the follow-ups you never have time for: replies, reminders and review requests. You see every lead, where it came from and what happened next.
- CRM chosen and set up for you
- Website and ad forms connected
- Automatic follow-ups
- Simple training for your team
Strategy & consultancy
Not sure where to spend your time and money? We’ll look at what’s working, what isn’t and what to do next.
We look at where your customers come from, what your competitors in Chester-le-Street and the bigger towns around it are doing, and where your budget will go furthest. Then we give you a simple, realistic plan, and help you carry it out if you want us to.
- A clear marketing plan
- Local competitor review
- Budget and priorities
- Regular check-ins
Why Chester-le-Street businesses work with us
We’re County Durham born and based. We know the town, the villages around it and how people here choose who to buy from.
Chester-le-Street is a short drive from us. We’re always happy to meet for a coffee in town and talk things through properly.
You’ll always know what we’re doing, what it costs and what it’s bringing in. If something isn’t working, we’ll tell you and change it.
Good questions, straight answers
Do you work with businesses in Chester-le-Street?
Yes. We’re a County Durham marketing agency and Chester-le-Street is a short drive away. We work with businesses across the town and the villages around it, from Pelton and Sacriston to Great Lumley and Birtley, and we’re happy to meet in person.
Can you help us stand out against bigger towns nearby?
Yes. Durham, Newcastle and Sunderland are all close by, so local customers have plenty of choice. We make sure people searching near Chester-le-Street find you first, and that your marketing gives them a reason to stay local.
Do I need to sign up to a long contract?
No. We agree what we’re doing and what it costs before we start, in plain English. Most clients start with one service and add more once they see it working.
How quickly can you get started?
Usually within a couple of weeks. It starts with a quick chat about where your business is now and where you want it to go. Then we put a simple plan together and get going.
Chester-le-Street, let’s talk
Let’s get you noticed.
Tell us a little about your business and we’ll book in a quick chat. No hard sell, no faff.
Social media management
Chester-le-Street is close-knit, and people talk. Social media is where that recommendation travels furthest now.
We plan, write and design your posts, keep your pages looking sharp and reply to comments, so you turn up in local feeds week after week. Whether you run a café on Front Street or a trade business covering Pelton, Sacriston and Great Lumley, we make you the name people think of first.