Marketing agency in
Websites, social media & design, done properly.
We’re ZERO FAFF, a North East marketing agency, and we’ve been working with Northumberland businesses for years. We help you get found, get noticed and get more enquiries with websites, social media and design that work, without the jargon or the faff.
Northumberland is a county of castles, coastline and market towns, and businesses here have to reach people spread over a lot of miles. Visitors come for Bamburgh, Alnwick, Hadrian’s Wall and the coast, while locals rely on the shops, trades and services of Morpeth, Hexham, Cramlington, Blyth and Ashington.
We know it first-hand. We’ve worked with Salt & Co, a jewellery business in Amble, since 2019, and seen it grow from around £20,000 to £280,000 in turnover. We’re ZERO FAFF, and our marketing is clear, honest and built to bring in enquiries.
No jargon, no long contracts and no mystery fees. You get quick replies and one person who knows your business inside out.
We tell you what we’re doing and why, without the buzzwords.
Ask a question, get an answer. Usually the same day.
One point of contact who knows your business, not a different face every month.
We show you what’s working with the figures, not fluff.
For visitors planning a trip, your website is the shop window they see long before they arrive.
We design and build fast, good-looking websites that work beautifully on phones, show up properly in Google and turn visitors into enquiries. For Lawler Mortgages, that meant a new site with online appointment booking built in.
Already have a website? We can take over looking after it: hosting, updates, security and speed, plus new pages and changes whenever you need them, so it keeps bringing in work while you run your business.
A strong brand helps a small business look established, whether customers find you on a high street or a harbour.
We create logos, colours, fonts and the rules that hold them together, then design everything you need: signage, van livery, leaflets, menus, social posts and more. For Salt & Co, brand and design work since 2019 has supported growth from around £20,000 to £280,000 in turnover.
Northumberland is big and spread out. Ads let you reach the right people, mile by mile, and only pay to reach them.
We run Facebook, Instagram and Google ads aimed at the people most likely to buy from you, whether that’s households across the county or visitors planning a trip to the coast. Every pound is tracked, so you can see exactly what each enquiry costs.
For What The Booth, our ads brought in 270+ enquiries in five months at £3.45 each.
When you’re out serving customers, enquiries slip. A CRM follows up for you, even in the busiest season.
We set up a CRM that suits your business, connect it to your website and ads, and automate the follow-ups you never have time for: replies, reminders and review requests. You see every lead, where it came from and what happened next.
Busy summers, quiet winters, locals and visitors: a plan makes the most of all of them.
We look at where your customers come from, when they’re looking and where your time and budget will go furthest. Then we give you a simple, realistic plan for the whole year, and help you carry it out if you want us to.
Our work with Salt & Co in Amble since 2019 means we know how Northumberland customers and visitors behave.
We know how to reach the people who live here and the people who come to visit, and when to talk to each.
You’ll always know what we’re doing, what it costs and what it’s bringing in. If something isn’t working, we’ll tell you and change it.
Yes. We work with businesses right across the county, from Cramlington, Blyth and Ashington to Morpeth, Hexham, Alnwick, Amble and Berwick. We’ve worked with Salt & Co in Amble since 2019.
Yes. If you already have a website, we can take over looking after it: hosting, updates, security and speed, plus new pages and changes whenever you need them. If it’s holding you back, we’ll tell you honestly whether it’s worth fixing or rebuilding. We do this for businesses in Northumberland and all around it.
Yes. We can take your social media off your hands completely, from planning and designing posts to writing captions, posting and replying to comments, or work alongside you if you’d rather keep a hand in. Either way you’ll see what’s working each month, in plain English.
It depends on what your website needs to do. A simple, well-built site for a small business costs far less than one with online booking, payments or lots of pages. We’ll give you a fixed price in plain English before we start, so there are no surprises.
Yes. We can run ads and content aimed at people planning a trip to Northumberland, as well as households nearby, so you’re busy in and out of season.
No. We agree what we’re doing and what it costs before we start, in plain English. Most clients start with one service and add more once they see it working.
Usually within a couple of weeks. It starts with a quick chat about where your business is now and where you want it to go. Then we put a simple plan together and get going.
Northumberland, let’s talk
Tell us a little about your business and we’ll book in a quick chat, in person or on a call. No hard sell, no faff.
Social media management in Northumberland
Your customers might be in the next village or planning a holiday from the other end of the country. Social media reaches both.
We plan, write and design your posts, keep your pages looking sharp and reply to comments, so locals and visitors keep seeing you. Whether you run a café in Alnwick, holiday lets along the coast or a trade business covering Morpeth and Cramlington, we make you the name people think of first.
Already posting but struggling to keep up? We can take your accounts over completely, or work alongside you if you’d rather keep a hand in.