ZERo FaFFStrategyPlan · Prioritise · Grow

Strategy

X marks the spot

Stop digging in the wrong places.
Get it right first time.

We’re ZERO FAFF. We work out where your customers are, what makes you the obvious choice and exactly where your time and budget should go, then hand you a clear, realistic plan to get there.

01 / Try it

Dig without a map

Somewhere on this island is buried treasure: more customers. You’ve got five digs. Each one costs you. Good luck.

Digs left5
Spent so far£0
    02 / How we plan it

    Five stops to the treasure

    Here’s the route we take with every business. Scroll down and the ship sails it with you.

    Stop 1 of 5

    Where you are now

    We look honestly at your marketing today: your website, social, ads, reviews and where your enquiries really come from. What’s working, what isn’t, and what’s quietly costing you.

    A clear picture of where you stand
    Stop 2 of 5

    Who you’re looking for

    We pin down your best customers: who they are, what they care about, where they spend their time and what makes them pick up the phone.

    Your ideal customers, written down
    Stop 3 of 5

    Who else is out there

    We map your competitors: what they say, what they charge, where they advertise and where the gaps are that you can sail straight through.

    A competitor map, gaps marked
    Stop 4 of 5

    The route

    We choose the channels that will work hardest for you, in the right order, with a budget for each, and drop everything that won’t move the needle.

    A channel plan, with budgets
    Stop 5 of 5

    The treasure

    We set clear goals and the numbers to track, so you know exactly what success looks like and can see it happening, month by month.

    Goals, targets and a 90-day plan
    03 / What you leave with

    Your map, in plain English

    Not a 60-page report that sits in a drawer. A clear, practical plan your whole team can follow.

    It’s yours to keep, whoever carries it out. And if you’d like us to make it happen, the same team can build the website, run the social media and ads, design the brand and set up the CRM, all pulling in the same direction.

    Your marketing strategy

    • 🧭An honest auditWhat’s working, what isn’t and what to stop✓
    • 👥Your ideal customersWho they are and how to reach them✓
    • ⚓A competitor mapWhere you stand, and the gaps to go for✓
    • 🗺A channel planThe right channels, in the right order✓
    • 💷Budgets and targetsWhere every pound goes, and what it should bring in✓
    • 📅A 90-day action planExactly what to do first, week by week✓
    04 / Working together

    Plan once, or plan as you go

    A strategy session

    We dig into your business, your customers and your competitors, then hand you a written plan with priorities, budgets and a 90-day action list. Perfect for a launch, a reset or a fresh start.

    • Audit and research
    • Strategy workshop
    • Written plan
    • 90-day action list

    Ongoing strategy

    A strategist on your side, month after month: regular check-ins, the numbers reviewed, the plan adjusted as you learn what works, and someone to sense-check every big marketing decision.

    • Monthly check-ins
    • Results reviewed
    • Plan kept up to date
    • Advice on call
    05 / Why ZERO FAFF

    Why businesses trust us with the plan

    01Realistic, not theoretical

    A plan sized to your team, your time and your budget, not a fantasy that needs a marketing department.

    02We do this every day

    We run websites, social, ads, design and CRMs, so our advice comes from what actually works, not a textbook.

    03Plain English, always

    No jargon, no buzzwords, no 60-page report. Just a clear route everyone in your business can follow.

    06 / Where we work

    Marketing strategy for the North East, and beyond

    We’re based in Durham and plan marketing for businesses right across the North East, and for plenty further afield, by video call. Find your area to see what else we do near you.

    07 / Questions

    Good questions, straight answers

    What is a marketing strategy, in plain English?

    It’s a plan for winning customers: who you’re trying to reach, what makes you the obvious choice, which channels to use, in what order, with what budget, and how you’ll know it’s working. It stops you spending money on guesses.

    Who is it for?

    Businesses that know marketing matters but aren’t sure where to start or what to stop: new businesses planning a launch, growing businesses that have outgrown word of mouth, and anyone who has tried a few things that didn’t quite work.

    What happens in a strategy session?

    We start by getting to know your business, your customers and your goals, and look at what you’re doing now, what your competitors are doing and where your enquiries really come from. Then we turn it into a clear plan with priorities, budgets and next steps, in plain English.

    What will I get at the end?

    A written strategy you can actually use: where you are now, who your best customers are, how you compare with competitors, which channels to focus on and why, a 90-day action plan, and the numbers to track.

    Do I have to use ZERO FAFF to carry it out?

    No. The plan is yours, whether you do it yourself, with your own team or with someone else. If you’d like us to make it happen, we can, across websites, social media, ads, design and CRM.

    How much does it cost?

    It depends on the size of your business and how deep you want to go. We’ll agree a fixed price before we start, in plain English, with no long contract.

    Can you help us stick to it?

    Yes. Many clients have regular check-ins with us to review the numbers, adjust the plan and keep everyone on track. It’s often where the real gains come from.

    Ready to set sail?

    Let’s plot your route.

    Tell us where your business is now and where you want it to be, and we’ll come back with a plan for getting there. No hard sell, no faff.

    • A fixed price, up front
    • A plan you keep
    • No long contracts
    Book a quick chat