Marketing agency in
Durham
Your marketing, done properly.
We’re ZERO FAFF, a marketing agency based right here in Durham. We help businesses across the city and the rest of County Durham get found, get noticed and get more enquiries, without the jargon or the faff.
Our home city, and our whole county
Durham is where we’re based, so this one’s personal. The cathedral and castle bring visitors from all over the world, the university keeps the city busy all year, and the Market Place, Elvet and Saddler Street are full of independent shops, cafés and restaurants. Out at Aykley Heads and the business parks around the city, firms of every size are competing for attention.
We’re ZERO FAFF, a small marketing agency that works with businesses across the city and the rest of County Durham, from Brandon and Bowburn to Spennymoor, Peterlee and Easington. Our marketing is clear, honest and built to bring in enquiries.
No jargon, no long contracts and no mystery fees. You get quick replies and one person who knows your business inside out.
We tell you what we’re doing and why, without the buzzwords.
Ask a question, get an answer. Usually the same day.
One point of contact who knows your business, not a different face every month.
We show you what’s working with the figures, not fluff.
Six ways we help Durham businesses
Paid ads
Reach the right people in Durham and only pay to reach them, whether they live here, study here or are visiting for the weekend.
We run Facebook, Instagram and Google ads aimed at the people most likely to buy from you, from homeowners in the DH postcodes to the visitors and students who fill the city every week. Every pound is tracked, so you can see exactly what each enquiry costs.
For What The Booth, our ads brought in 270+ enquiries in five months at £3.45 each.
- Meta and Google ads
- Local targeting, mile by mile
- Ads, landing pages and lead forms
- Cost per enquiry, every month
Website design
Plenty of people check you out online before they ever walk through your door. Your website should make choosing you easy.
We design and build fast, good-looking websites that work beautifully on phones, show up properly in Google and turn visitors into enquiries. For Lawler Mortgages, that meant a new site with online appointment booking built in.
- Designed around your customers
- Fast on every phone
- Set up for local search
- Booking and enquiry forms
Branding & graphic design
In a city as handsome as Durham, a business that looks the part stands out for the right reasons.
We create logos, colours, fonts and the rules that hold them together, then design everything you need: signage, van livery, leaflets, menus, social posts and more. For Salt & Co, brand and design work since 2019 has supported growth from around £20,000 to £280,000 in turnover.
- Logo and brand identity
- Brand guidelines
- Signs, vans and print
- Social and ad design
CRM setup & integration
Busy weeks in Durham don’t leave much time for chasing enquiries. A good CRM does it for you.
We set up a CRM that suits your business, connect it to your website and ads, and automate the follow-ups you never have time for: replies, reminders and review requests. You see every lead, where it came from and what happened next.
- CRM chosen and set up for you
- Website and ad forms connected
- Automatic follow-ups
- Simple training for your team
Strategy & consultancy
Not sure where to spend your marketing budget? We’ll look at what’s working, what isn’t and what to do next.
We look at where your customers come from, what your competitors in Durham and across the county are doing, and where your time and budget will go furthest. Then we give you a simple, realistic plan, and help you carry it out if you want us to.
- A clear marketing plan
- Local competitor review
- Budget and priorities
- Regular check-ins
Why Durham businesses work with us
We’re based here, so we know the city, its seasons and its customers, and we know County Durham inside out.
Pop in for a coffee and a proper chat about your business. We’re never more than a short trip away.
You’ll always know what we’re doing, what it costs and what it’s bringing in. If something isn’t working, we’ll tell you and change it.
Good questions, straight answers
Are you based in Durham?
Yes. ZERO FAFF is a Durham marketing agency, so the city is home. We work with businesses across Durham and the rest of County Durham, and we’re always happy to meet in person.
Do you work across the whole of County Durham?
Yes. As well as the city, we work with businesses from Chester-le-Street and Consett to Bishop Auckland, Spennymoor, Peterlee and Seaham. If you’re in County Durham, we can help.
Do I need to sign up to a long contract?
No. We agree what we’re doing and what it costs before we start, in plain English. Most clients start with one service and add more once they see it working.
How quickly can you get started?
Usually within a couple of weeks. It starts with a quick chat about where your business is now and where you want it to go. Then we put a simple plan together and get going.
Durham, let’s talk
We’re just round the corner.
Tell us a little about your business and we’ll book in a quick chat, over a coffee in town if you like. No hard sell, no faff.
Social media management
Durham is a city where reputations travel fast. Social media is where that word of mouth lives now.
We plan, write and design your posts, keep your pages looking sharp and reply to comments, so you turn up in local feeds week after week. Whether you run a café on Saddler Street, a salon in Gilesgate or a trade business covering the villages around the city, we make you the name people think of first.