Marketing agency in
Northumberland
Your marketing, done properly.
We’re ZERO FAFF, a North East marketing agency, and we’ve been working with Northumberland businesses for years. We help you get found, get noticed and get more enquiries, without the jargon or the faff.
From the coast to the hills, we already know Northumberland
Northumberland is a county of castles, coastline and market towns, and businesses here have to reach people spread over a lot of miles. Visitors come for Bamburgh, Alnwick, Hadrian’s Wall and the coast, while locals rely on the shops, trades and services of Morpeth, Hexham, Cramlington, Blyth and Ashington.
We know it first-hand. We’ve worked with Salt & Co, a jewellery business in Amble, since 2019, and seen it grow from around £20,000 to £280,000 in turnover. We’re ZERO FAFF, and our marketing is clear, honest and built to bring in enquiries.
No jargon, no long contracts and no mystery fees. You get quick replies and one person who knows your business inside out.
We tell you what we’re doing and why, without the buzzwords.
Ask a question, get an answer. Usually the same day.
One point of contact who knows your business, not a different face every month.
We show you what’s working with the figures, not fluff.
Six ways we help Northumberland businesses
Paid ads
Northumberland is big and spread out. Ads let you reach the right people, mile by mile, and only pay to reach them.
We run Facebook, Instagram and Google ads aimed at the people most likely to buy from you, whether that’s households across the county or visitors planning a trip to the coast. Every pound is tracked, so you can see exactly what each enquiry costs.
For What The Booth, our ads brought in 270+ enquiries in five months at £3.45 each.
- Meta and Google ads
- Local targeting, mile by mile
- Ads, landing pages and lead forms
- Cost per enquiry, every month
Website design
For visitors planning a trip, your website is the shop window they see long before they arrive.
We design and build fast, good-looking websites that work beautifully on phones, show up properly in Google and turn visitors into enquiries. For Lawler Mortgages, that meant a new site with online appointment booking built in.
- Designed around your customers
- Fast on every phone
- Set up for local search
- Booking and enquiry forms
Branding & graphic design
A strong brand helps a small business look established, whether customers find you on a high street or a harbour.
We create logos, colours, fonts and the rules that hold them together, then design everything you need: signage, van livery, leaflets, menus, social posts and more. For Salt & Co, brand and design work since 2019 has supported growth from around £20,000 to £280,000 in turnover.
- Logo and brand identity
- Brand guidelines
- Signs, vans and print
- Social and ad design
CRM setup & integration
When you’re out serving customers, enquiries slip. A CRM follows up for you, even in the busiest season.
We set up a CRM that suits your business, connect it to your website and ads, and automate the follow-ups you never have time for: replies, reminders and review requests. You see every lead, where it came from and what happened next.
- CRM chosen and set up for you
- Website and ad forms connected
- Automatic follow-ups
- Simple training for your team
Strategy & consultancy
Busy summers, quiet winters, locals and visitors: a plan makes the most of all of them.
We look at where your customers come from, when they’re looking and where your time and budget will go furthest. Then we give you a simple, realistic plan for the whole year, and help you carry it out if you want us to.
- A clear marketing plan
- Local competitor review
- Budget and priorities
- Regular check-ins
Why Northumberland businesses work with us
Our work with Salt & Co in Amble since 2019 means we know how Northumberland customers and visitors behave.
We know how to reach the people who live here and the people who come to visit, and when to talk to each.
You’ll always know what we’re doing, what it costs and what it’s bringing in. If something isn’t working, we’ll tell you and change it.
Good questions, straight answers
Do you work with businesses across Northumberland?
Yes. We work with businesses right across the county, from Cramlington, Blyth and Ashington to Morpeth, Hexham, Alnwick, Amble and Berwick. We’ve worked with Salt & Co in Amble since 2019.
Can you help us reach visitors as well as locals?
Yes. We can run ads and content aimed at people planning a trip to Northumberland, as well as households nearby, so you’re busy in and out of season.
Do I need to sign up to a long contract?
No. We agree what we’re doing and what it costs before we start, in plain English. Most clients start with one service and add more once they see it working.
How quickly can you get started?
Usually within a couple of weeks. It starts with a quick chat about where your business is now and where you want it to go. Then we put a simple plan together and get going.
Northumberland, let’s talk
Let’s get you noticed.
Tell us a little about your business and we’ll book in a quick chat, in person or on a call. No hard sell, no faff.
Social media management
Your customers might be in the next village or planning a holiday from the other end of the country. Social media reaches both.
We plan, write and design your posts, keep your pages looking sharp and reply to comments, so locals and visitors keep seeing you. Whether you run a café in Alnwick, holiday lets along the coast or a trade business covering Morpeth and Cramlington, we make you the name people think of first.