Listen
We learn your business, your customers and how you talk, so everything we post sounds like you.
You get a voice and content guideSocial media management
Posts people stop for. Every week.
We’re ZERO FAFF, a Durham marketing agency. We plan, design, write and post your social media, reply to your comments and show you what it’s bringing in.
Six steps, every month, and you only have to do one of them: say yes to the plan.
We learn your business, your customers and how you talk, so everything we post sounds like you.
You get a voice and content guideEvery month you get a content plan: what we’ll post, when and why. You approve it in minutes.
You get a monthly content planPosts, carousels and short reels designed around your brand, so your feed looks like one business, not six.
You get posts and reels designed for youCaptions in your voice, with the right hashtags and a reason to get in touch. No jargon, no waffle.
You get captions written for youWe post at the times your customers are looking, and reply to comments and messages so nobody’s left waiting.
You get posting and replies handledEach month you get the numbers that matter, in plain English: reach, followers, messages and enquiries.
You get a monthly report that makes senseSame rhythm, fresh ideas, and a feed that gets better every month without you lifting a finger.
Let’s get postingWe don’t put you everywhere. We put you where your customers actually look. Pick a platform to see how we use it.
Facebook is still where most people in the North East find local businesses, read reviews and ask for recommendations. We post the things that get shared and saved: offers, before-and-afters, reviews and the odd bit of behind-the-scenes.
Instagram is for showing, not telling: the finished job, the plate, the product, the team. We design a feed that looks like one business, and reels that stop the scroll.
If your customers are other companies, LinkedIn is where they decide who to trust. We write posts that show what you know, share your wins and keep you in front of the right people.
Short video is how a lot of people discover businesses now, and it doesn’t need a film crew. We plan, shoot and edit short, honest videos that show what you do and why people love it.
Most business owners know they should post more. The problem is finding the time, the ideas and the confidence to keep it up, week after week, while running the business.
That’s the job we take off you. We become your social media team: planning, designing, writing, posting and replying, with one person who knows your business and answers your messages the same day.
You keep the final say. We send the plan, you approve it, and we get on with it. Then every month you see exactly what it brought in, with the numbers explained properly.
A content plan every month, approved by you in minutes.
Designed for you, in your brand, so your feed looks like one business.
Written to sound like you, with hashtags that work and a reason to get in touch.
Scheduled for when your customers are actually looking.
Replied to quickly and politely, so nobody is left hanging.
A monthly report in plain English: reach, followers, messages and enquiries.
We learn how you talk to customers and write that way. Nobody will guess an agency is behind it.
You get one point of contact who knows your business, answers the same day and can meet you for a coffee.
Every post has a job. We track what turns into messages, calls and bookings, and do more of that.
We’re based in Durham and manage social media for businesses right across the region, and for plenty further afield, by video call. Find your area to see what else we do near you.
Everything it takes to keep your pages busy and working: a monthly content plan, posts and reels designed for you, captions written in your voice, posting at the right times, replying to comments and messages, and a monthly report in plain English. You approve the plan; we do the rest.
Facebook, Instagram, LinkedIn and TikTok. We’ll recommend the ones your customers actually use rather than spreading you thin across all of them. For most local businesses that’s Facebook and Instagram; for firms selling to other businesses it’s usually LinkedIn.
It helps, and we’ll make it easy: a shared folder and a quick list of what to snap each month. We also design posts and short reels from your brand, your products and your reviews, so your feed stays full even in a quiet month. For bigger shoots we can come to you.
It depends on how many platforms, how many posts a month and whether you want reels and replies included. We agree a fixed monthly price in plain English before we start, with no setup fees and no long contract.
Yes. We tidy up your profiles, keep what’s working and quietly retire what isn’t. Your followers stay yours, the accounts stay in your name, and you can see everything we post before it goes out if you want to.
You’ll see a sharper, busier feed in the first month. Followers, reach and enquiries build from there, and we show you the numbers every month so you can see it happening. It’s a steady climb, not an overnight jump, and we’ll tell you honestly what to expect.
Need a hand with social?
Tell us a little about your business and where you are with social media, and we’ll book in a quick chat. No hard sell, no faff.